MEITUAN LIVESTREAM APPLICATION BATCH TRACKING NUMBER UPLOAD FUNCTION
Role
User experience design, User interface design
Tool
MasterGO
Client
Meituan
Duration
2 weeks
Background
According to feedback from the project manager and users, after the streamers sent the prizes by courier, they had to fill in the tracking numbers on the Meituan Livestream Assistant one by one, which was a complicated operation. At the same time, the interface refreshed after each filling was completed, requiring streamers to repeatedly re-match winners with shipping information, which was inefficient and easy to make errors.
In addition, according to statistics, on average, each livestream had about 9 lucky draws and about 20 mailed prizes for each draw (some livestreams may set up more than 100 mailed prizes).
Given the high volume and user needs, a new batch-upload function for courier tracking numbers has been introduced, significantly improving efficiency and accuracy.
User Flow
Based on the needs, I designed 2 different user flows.
Advantages:
There are only a few steps, and they are simple and easy to understand.
Disadvantages:
When the uploaded file is large, the review time will exceed 5 minutes, and the user may exit during this period and forget to come back to check the results.
When a user accidentally uploads the wrong file, there is no opportunity to withdraw and re-upload the correct one. Once the wrong file passes the review and is uploaded, the user needs to modify the tracking numbers one by one on the upper-level page, which is a complicated operation.
Since the file format and content are reviewed simultaneously, users may struggle to identify the reason for failed uploads.
Advantages:
The review time is short. It only takes 1 minute to complete the review.
When a user accidentally uploads the wrong file, they can re-upload the correct file before submitting it for review.
Separately reviewing the file format and content makes it easier for users to identify the reason for failed uploads.
Disadvantages:
There are more steps and complex operations.
Uploading files requires careful attention to avoid errors. User flow 2 provides users with more opportunities to double-check. So, it was ultimately chosen.
User Interface Structure
Wireflow
